Symphony Services Receives “Strong Positive” Rating in Leading Industry Analyst Firm’s MarketScope for Telecom Expense Management
High Customer Satisfaction for Managed Services and Expanded Service
Offerings Drive Steady Increase in Contracts under Management
National– July 08, 2009 – Symphony Services, the global leader in product engineering outsourcing services, today announced that Gartner’s MarketScope for Telecom Expense Management gave Symphony its highest possible rating, “Strong Positive,” as customer demand continues to rise for Symphony’s licensed and managed services and processes.
Symphony is appearing with greater frequency on the shortlists for large TEM opportunities and is an appropriate choice for all TEM solutions. In 2008, Symphony increased the number of mobility assets under management more than 300 percent, from fewer than 45,000 to over 186,000. Symphony has also extended its TEM offerings to include integrated, remote infrastructure management software and services, all serviced from Symphony’s state-of-the-art data center that has been certified as compliant with SAS 70 Type II, with Six Sigma Black Belts and Green Belts on staff.
The Gartner MarketScope provides guidance for all Gartner customers, regardless of the size of their telecommunications budgets. Gartner’s definition for telecom expense management “encompasses the business processes conducted by IT and finance departments to acquire, provision and support corporate communications services.” In the report Gartner rated market solutions ranging from software suites (tools) and Software as a Service (SaaS) for self-management and outsourcing of specific tasks to third-party service providers.
Symphony’s strong TEM capabilities are recognized at a time when companies worldwide continue to adopt telecom expense management solutions to expand mobile management capabilities while dramatically reducing expenses. Symphony has addressed evolving customer needs head-on allowing customers to:
· Reduce customer service costs
· Drive cost reductions from invoice auditing and better asset management
· Realize greater visibility of costs based on allocation capabilities
SymphonySMS draws on the award-winning software product development expertise of its parent, Symphony Services to develop, support and manage the EMS11© Telecom Expense Management software platform, leveraging its more than 3,500 product development experts in
“Securing Gartner’s ‘Strong Positive’ rating for our TEM solutions is both a high honor and, in our opinion, validation for the significant investments we’ve made to ensure our customers maximize efficiencies and leverage all assets of their telecommunications infrastructure,” said Alan Harlan, President, Product Line Management, Symphony Services. “Our high customer satisfaction levels and continued growth in this sector reinforce that our licensed and managed TEM services are the optimal choice regardless of customers’ location, current infrastructure and level of spend.”
About the MarketScope
The MarketScope is copyrighted 2009 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Symphony Services
Symphony Services is a global provider of product engineering outsourcing services dedicated to helping clients realize outcome certainty. With a laser focus on compressing time to market, achieving higher innovation yields and improving productivity, Symphony significantly increases clients’ value from their R&D investments. From strategic and operational consulting guidance to complete product lifecycle capabilities, the company is distinguished by a singular focus on product development and collaborative, end-to-end solutions. Symphony brings domain expertise and deep commercial-grade software and embedded real-time systems capabilities to its partnerships with software vendors, software-enabled businesses and companies whose products contain embedded software. Symphony Services is headquartered in
Media contacts:
Sonal Singh
Symphony Services
Genesis Burson-Marsteller
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